Learn how The Cashback Team collects, uses, and protects your personal information. Our privacy policy outlines our commitment to safeguarding your data while providing exceptional, reward-driven real estate services.
Last Updated: July 2026
At The Cashback Team, we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in our cashback programs, use our services, or interact with us in any way.
We comply with applicable privacy laws in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy legislation. By accessing or using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
1. Information Collection
We collect necessary personal information to facilitate real estate transactions, process your cashback rewards, and improve our services. This includes:
- Directly Provided Information: Contact details, account preferences, property interests, cashback eligibility details, necessary financial data for real estate inquiries, and communications you share with us.
- Automated Usage Data: Technical details such as device information, IP addresses, browsing patterns, and system interactions collected when you navigate our platform.
- Third-Party Data: Relevant information gathered from business partners, public real estate databases (MLS), and property records to optimize your search and transaction experience.
2. Use and Sharing of Information
We use your data strictly to provide, personalize, and secure our services. This involves processing transactions, distributing cashback payouts, managing your account, providing customer support, enforcing our terms, and complying with legal obligations.
We never sell your personal information. Your data is only shared in the following specific circumstances:
- With trusted service providers (e.g., payment processors, hosting partners) who are strictly contractually obligated to protect your data.
- With our trusted network of business partners (such as mortgage brokers, lawyers, or inspectors) only when you provide explicitly informed consent to facilitate your real estate deal.
- When necessary to comply with legal requirements, protect our rights, or facilitate a corporate business transfer. (Note: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes).
3. Data Protection and Retention
We deploy industry-standard technical protocols (including SSL encryption, restricted access, and active monitoring) to protect your data stored on secure servers within Canada.
Retention Schedule: For standard website usage monitoring, we securely retain activity logs for a strict 90-day window. Historical logs older than 90 days are automatically purged daily, preserving only the 100 most recent interactions per user. Core account data and transaction records are maintained only as long as necessary to fulfill the purposes of this policy, process your cashback, or until you request deletion.
4. Primary Analytics & Consent Management
To minimize third-party data exposure and protect your privacy, we utilize a secure, first-party analytics framework that adjusts based on your consent choices and regional privacy laws:
- Consent Management: When you visit our website, you are presented with a Cookie Consent banner utilizing either an implied consent or strict opt-in model depending on your region. Where strict opt-in is legally required, analytical tracking does not occur until you actively provide consent.
- Accepted Preferences: When you consent to tracking, standard system interactions are securely logged to help us understand website performance, troubleshoot errors, and improve the user experience.
- Declined Preferences: If you decline tracking or opt out, non-essential data collection is disabled. Any remaining strictly necessary diagnostic logs are completely anonymized, meaning your personal identity cannot be associated with the activity.
Third-Party Analytics and Pixels Subject to your active tracking consent, we use trusted third-party services to improve user experience:
- Google Tag Manager & Analytics: Used to understand generalized trends. You can opt out at tools.google.com/dlpage/gaoptout.
- Microsoft Clarity: Used to capture behavioral metrics and heatmaps to improve our site layout and products. For more info, review the Microsoft Privacy Statement.
- Meta Pixel: Used to deliver relevant advertisements. With your consent on forms, we employ SHA-256 secure hash algorithms to pseudonymize data (“Advanced Matching”) before sending it to Meta, ensuring raw personal data is protected. See Meta’s Privacy Policy to learn more.
5. Your Rights
Subject to your jurisdiction, you have the right to access, correct, port, restrict the processing of, or delete your personal information in our control. You may withdraw processing consent or opt out of any marketing communications at any time. To exercise these rights, simply adjust your account settings or contact us directly.
6. AI-Powered Features
The Cashback Team occasionally employs artificial intelligence to power advanced features like property search assistants or valuation estimates. To generate responses, your queries may be processed via third-party AI model providers. Providers are strictly prohibited from using your data to train external models. We do not sell your chat history, which is retained solely to provide continuity of service.
7. Contact Information
Our services are not directed to individuals under the age of 18. If you have questions regarding this policy, our cashback data practices, or wish to exercise your privacy rights, please contact us:
The Cashback Team 8300 Woodbine Ave Suite 500 Markham, ON L3R 9Y7 Canada
Email: Info@cashbackteam.ca Phone: 416-881-5366